Interacting with customers to address inquiries, troubleshoot issues, and resolve concerns regarding the company’s products and services.
Acting as a problem-solver by understanding customer needs, providing accurate and complete information, and following up to ensure timely resolution.
Collaborating with internal and external teams to support customers in a professional, empathetic, and solutions-oriented manner while delivering an exceptional client experience.
Guiding customers on the platform so they can confidently use its features, contribute to support resources, and share customer feedback and trends with cross-functional teams to improve the overall customer journey.

Curious and authentic, just like us! #beboldr
An analytical and critical thinker with strong attention to detail
Passionate about client satisfaction and service excellence
Adaptable, resourceful, and solutions-oriented
Comfortable operating in a fast-moving, growth-stage environment
Able to work independently with minimal supervision while collaborating effectively with teams

YOU HAVE…****

Bachelor’s degree in any field you are passionate about
2 years of customer service experience across email, phone, or chat support
Previous experience supporting SaaS products or working in a tech environment
Proven ability to provide exceptional customer support
Strong verbal and written communication skills
Excellent reading comprehension and strong customer-facing communication
Strong and effective phone contact handling skills
Ability to understand and communicate complex ideas clearly to customers
Experience with modern support tools such as Zendesk, Intercom, Guru, Slack, or Jira is a plus
Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and Microsoft Office
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Intermediate understanding of customer experience best practices
Strong customer orientation and the ability to adapt to different customer personalities and situations

Senior Customer Advocate

Key skills