Key skills
ExpressCustomer SuccessSales
About this role
Role Overview
- Partner with the Head of Customer Success of Americas Sales and regional leaders to develop account plans
- Lead, mentor and inspire a team of customer success managers across the Americas
- Develop and roll out customer success strategies aligned with Adobe’s overall objectives
- Ensure renewal readiness, risk identification/mitigation
- Collaborate closely with sales, product, marketing, and support teams to deliver a seamless customer experience.
Requirements
- Prior hands-on professional experience with document and content workflows using Adobe Acrobat, Adobe Express, or comparable solutions
- Proven track record of leading high-performing, customer-facing teams
- Demonstrated ability to scale and manage a centralized customer success organization supporting $1B+ in revenue
- Exceptional problem-solving and analytical skills
- Exceptional track record of building, scaling, and developing high-impact teams
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development