Partner with the Product Owner/Product Lead to shape initiatives, refine problem statements, & ensure alignment with product strategy & business outcomes
Work closely with business teams to articulate the value, purpose, benefits, & expected outcomes of initiatives
Apply a customer‑centric mindset, viewing processes & solutions through the eyes of the customer to ensure positive client experiences.
Develop current & future state process models, identifying opportunities to simplify, optimise, & improve the end‑to‑end client journey
Lead end‑to‑end business analysis activities, including workshops & working groups, to validate assumptions, uncover pain points, & define business‑led requirements prior to solution design
Translate insights into well‑defined user stories & support delivery through active engagement during build & implementation
Contribute to change management activities, including rollout, training, & adoption support, to ensure solutions are embedded effectively & deliver intended outcomes
Collaborate with design & delivery teams to inform customer journeys, screen flows, & experience-led solutions.

Proven experience as a Business Analyst within banking or financial services
Demonstrated experience working across the end‑to‑end client journey, with the ability to translate customer problems & insights into clear business opportunities
A strong understanding of customer experience frameworks & what “good” looks like from a client perspective
Ability to articulate web criteria, build test cases & user stories
Excellent written & verbal communication skills, with the ability to present complex concepts to both technical & non‑technical stakeholders
Highly developed analytical, facilitation, & storytelling skills
Experience working in agile or hybrid delivery environments
A collaborative, confident mindset, with the ability to challenge constructively, influence outcomes, & advocate for the best result for customers and the business

Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home.
Wellbeing leave . These leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives.
Education Assistance Program . Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.
Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)
Bonus and Additional Leave . We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave.
Extra Insurance . Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance.
Rabo Workplace Giving program . As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Business Analyst

Key skills