Analysing internal & externally generated data to identify potentially fraudulent behaviour & emerging threats or trends
Investigating & responding to scam incidents
Investigating fraud alerts generated & other external fraud events
Analysing relevant data to identify potentially fraudulent transactions or behaviour & emerging threats or trends
Performing post investigation activities, including loss assessments & recoveries
Identifying & supporting vulnerable customers through the scam management lifecycle

A minimum of 1-3 years in a similar role within fraud operations
Proven experience in triaging fraud alerts, conducting investigations, escalating cases, & reporting incidents with accuracy & urgency
Experience in reviewing transaction & login data to identify & flag potentially fraudulent activity
Excellent communication skills including the ability to talk confidently & professionally with clients
An ability to be autonomous & self-sufficient as well as collaborate within a team
Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments
Knowledge & experience of Threat Metrix or similar tool highly regarded
An ability to work 8am to 4:30pm Monday to Friday highly regarded

Rabo@Anywhere is our hybrid way of working at Rabobank
Wellbeing leave. These 2 extra leave days support greater work/life balance
Education Assistance Program. Rabobank values the development of its people
Parental Leave that supports you & your family while giving you the freedom & flexibility (up-to 14 weeks paid leave)
Bonus and Additional Leave. At Rabobank we provide an incentive for eligible employees to receive 1 extra week
Extra Insurance. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance
Rabo Workplace Giving program. Workplace Giving aims to encourage employees to contribute to our community

Fraud & Scams Monitoring Analyst

Key skills