Key skills
LeadershipProblem Solving
About this role
Role Overview
- Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries
- Monitors execution health proactively
- Balances customer experience, throughput demands, and compliance requirements
- Coordinates cross-functionally to resolve delivery blockers
- Implements operational rigor and continuous improvement initiatives
- Develops and mentors team members
Requirements
- Bachelor's Degree in Business Administration, Information Technology, or Related Field (Required)
- Master's/Advanced Degree in Business Administration, Information Technology, or Related Field (Preferred)
- 4-7 years Managing service delivery teams in a B2B environment (Required)
- 2-4 years Leading cross-functional coordination (Required)
- 4-7 years Implementing process improvements (Required)
- Service Delivery Knowledge of standardized B2B service delivery models and methodologies (Required)
- Leadership Ability to build, inspire, and manage high-performing teams (Required)
- Cross Functional Relationships Skill (Required)
- Operations Management Experience (Required)
- Problem Solving Ability (Required)
- Compliance Knowledge of regulatory and operational compliance requirements (Required)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short
- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Access to commuter and transit programs