Leads a team of Service Delivery Specialists to execute standardized B2B service deliveries
Monitors execution health proactively and intervenes to prevent delivery drift or compliance risks
Balances customer experience, throughput demands, and compliance requirements
Coordinates cross-functionally to resolve delivery blockers
Implements operational rigor and continuous improvement initiatives
Supports compliance with defined operational frameworks and company policies
Develops and mentors team members through strong people leadership

Bachelor's Degree in Business Administration, Information Technology, or Related Field (Required)
Master's/Advanced Degree in Business Administration, Information Technology, or Related Field (Preferred)
4-7 years managing service delivery teams in a B2B environment (Required)
2-4 years leading cross-functional coordination to resolve delivery blockers (Required)
4-7 years implementing process improvements and monitoring execution health (Required)
Knowledge of standardized B2B service delivery models and methodologies (Required)
Ability to build, inspire, and manage high-performing teams (Required)
Skill in coordinating with internal and external stakeholders (Required)
Experience in monitoring execution health (Required)
Ability to proactively identify, analyze, and intervene in delivery drift (Required)
Knowledge of Lean and continuous improvement techniques (Required)
Skill in defining and using metrics and scorecards (Required)
Ability to maintain a customer-focused approach (Required)
Ability to negotiate and resolve conflicts (Required)
Knowledge of regulatory and operational compliance requirements (Required)

Service Delivery Manager

Key skills