Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess and address technical issues
Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
Coordinate and communicate directly with customers

Completion of an Associate degree, military technical training, field service experience, or trade certification
1–2 years of work experience in customer/field service support, or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Customer Engineer

Key skills