Key skills
SAPLeadershipMentoringTeam LeadershipSales
About this role
Role Overview
- Provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of the global customer support team
- Researching, troubleshooting, and supporting multiple SAP modules for global clients
- Managing a small team of support engineers in their day-to-day application support activities
- Perform hands on application support
- Diagnose serious issues; develop, test, package and deliver fixes for such issues in complex, integrated environments
- Build, grow, and evolve a strong, cohesive team to deliver SAP support
- Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality
- Collaborate with team members in a virtual team environment
- Manage one or more key assigned accounts as a technical/functional advisor
- Provide expertise, guidance, and participation during the sales cycle to the Sales team.
Requirements
- 10+ years relevant SAP Software Product Support experience
- Techno-Functional Skills needed
- Proficiency in one (or more) of the following SAP Modules: MM / WM / FICO / SD / HCM / PP / PM
- 5+ years of SAP AMS support experience
- 5+ years of relevant Team Leading Experience in hiring, leading, mentoring teams of 7+ people providing SAP AMS Support
- Fluent English skills
- Bachelor’s degree in computer science, Information Technology, or a related field
- Fluency in both English & Portuguese is required.
Benefits
- Compensation, bonuses, and benefits to match skills of top-performing team members
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities