Salesforce Business Analyst, Enablement

Role Overview

• Work with business, product, and technical stakeholders to gather, analyse, and translate requirements into clear user stories with defined acceptance criteria
• Support solution design by mapping processes, clarifying requirements, and ensuring alignment with wider product and business objectives
• Collaborate with developers and architects to validate solution feasibility and effectiveness
• Document and analyse business processes to identify opportunities for improvement and optimisation
• Review and refine functional test scripts to ensure accurate coverage of end-to-end scenarios
• Support testing activities, working closely with QA and UAT teams to identify gaps and ensure quality delivery
• Coordinate and manage User Acceptance Testing (UAT), including execution, defect management, retesting, and sign-off
• Lead user story refinement sessions, ensuring stories are well-defined, prioritised, and ready for development
• Support the creation of release communications, user guides, and training materials to drive user adoption
• Maintain knowledgebase content (e.g. SharePoint) to ensure teams have access to up-to-date guidance and documentation
• Deliver Salesforce enablement activities, including training and communications, to support adoption of new features and enhancements
• Continuously identify opportunities to improve processes, user experience, and platform performance

Requirements

• Experience in a Business Analyst or similar role, ideally within a Salesforce or CRM-focused environment
• Strong understanding of business process mapping and improvement, with the ability to simplify complex workflows
• Proven experience gathering and documenting requirements, including user stories and acceptance criteria
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Understanding of digital platforms, CRM systems (ideally Salesforce), and broader digital transformation initiatives
• Familiarity with Agile methodologies (Scrum, Lean) and working in iterative delivery environments
• Experience supporting testing processes, including UAT coordination and defect management
• Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders
• Strong stakeholder management skills, with the ability to build trust and collaborate across teams
• Highly organised with strong attention to detail and the ability to manage multiple priorities
• Proactive, adaptable, and comfortable working in a fast-paced, evolving environment
• Passion for continuous learning and improving processes, tools, and ways of working

Benefits

• CDW is committed to being an AI-fluent organization
• Opportunities for continuous learning and improving processes, tools, and ways of working