Senior Manager, IT Global Technical Delivery

Role Overview

• Ensure the SAP Basis and database environments operate reliably and meet business operational requirements
• Meet agreed SLA’s for all SAP Basis and DBA services
• Support the implementation and continuous improvement of the SAP Basis and DBA program
• Perform resource and capacity planning, communicating constraints, alternative resource options, priorities, and expected delivery dates to Business and Demand Managers / Business Relationship Managers
• Manage all SAP Basis and DBA escalations, ensuring timely resolution and stakeholder communication
• Oversee third party service providers supporting SAP Basis and DBA activities, when required
• Proactively develop and standardize SAP Basis and DBA practices across the business, ensuring high levels of simplification, harmonization, and convergence across system landscapes
• Build and influence stakeholder networks so the SAP Basis and DBA organization is recognized as a strategic business partner
• Manage software release processes, including SAP kernel upgrades, enhancement packs, support packages, database patches, and related technical changes
• Lead short and long term technical strategy development for SAP Basis and DBA areas, in alignment with the Global Architecture team
• Lead, mentor, and manage team members to optimize performance through effective communication and the creation of a positive team environment
• Set clear objectives, challenging targets, and team based goals
• Assess technical skills within SAP Basis and DBA teams, identify training needs and development opportunities, and ensure required tools and materials are available
• Ensure the successful delivery of technical projects and system changes within SAP Basis and DBA
• Actively communicate project status and issues, ensuring business needs are understood and met
• Develop policies and procedures to continuously improve the delivery of SAP Basis and DBA services and ensure compliance with required standards and regulations (including SOX)
• Evaluate new features and capabilities of SAP Basis and database technologies to advise Business Operations and contribute to the evolution of the SAP landscape managed by Global Applications Delivery
• Develop and manage metrics related to projects, technical operations, system performance, and incident resolution within SAP Basis and DBA

Requirements

• Bachelor’s degree in Computer Science, Engineering or related discipline
• Fluent English
• Another European language would be an advantage
• 10+ years’ experience in IT or equivalent, including supervisory responsibilities, project management, consulting, and process reengineering, preferably in a manufacturing environment
• Expert knowledge of systems development life cycle (SDLC)
• Strong understanding of business processes
• Strategic thinking capability
• Strong relationship-building skills with stakeholders at all levels
• Effective problem-solving skills
• Ability to quickly assimilate new technologies
• Proven experience building and motivating cross-functional teams
• Strong written and oral communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Detail-oriented, with the ability to think holistically and understand business impact
• Demonstrated accountability for delivering complex projects on time
• Strong organizational and interpersonal skills
• Experience in global or regional SAP Basis and DBA projects (preferred)

Tech Stack

• SDLC

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)