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Customer Success Manager at PropertyMe | JobVerse
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Customer Success Manager
PropertyMe
Website
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Customer Success Manager
Australia
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
SaaS
Stakeholder Management
Communication
Customer Success
Account Management
About this role
Role Overview
Drive Retention & Customer Health
Own a portfolio of customers with accountability for retention outcomes
Proactively monitor customer health and identify risk signals early
Lead retention conversations and risk mitigation strategies
Build strong relationships with key stakeholders
Increase Product Utilisation
Ensure adoption of core and advanced platform capabilities
Analyse usage data to identify gaps and drive action plans
Partner with onboarding and training teams to embed best practices
Promote a 'one platform' mindset to reduce fragmented tools
Drive Customer Engagement
Establish regular value-led touchpoints (QBRs, check-ins)
Deliver insights to improve customer performance
Connect customers to training, updates, and initiatives
Facilitate participation in beta programs and advisory groups
Advocate for the Customer
Act as the voice of the customer internally
Collaborate with Product, Support, and Onboarding teams
Improve customer success processes and playbooks
Drive Value Realisation
Help customers define and track success metrics
Translate product capability into measurable outcomes
Ensure customers understand ROI
Requirements
Experience in Customer Success or SaaS account management
Strong stakeholder management skills
Data-driven mindset
Excellent communication skills
Customer-first attitude
Benefits
A nurturing and empowering team to help you reach your full potential
Strong opportunities for career development in a growing company
High autonomy and recognition in your role
Vibrant culture
Regular milestone parties
Job security working for one of Australia's leading PropTech companies
Apply Now
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