You will be the architect of the customer experience for our customers;
The Counter Sales Supervisor ensures smooth operation of the counter sales function within a branch location.
Responsible for performing and overseeing day-to-day sales activities for the branch.
Coordinating the flow of orders and communications between the counter and the warehouse team, resulting in an excellent level of customer service.
Ensuring counter sales staff are kept apprised of all Johnstone sales and promotional programs.
May assist the Branch Manager by providing recommendations related to staffing, budget, and fulfillment of the branch’s financial objectives.
Fosters a cohesive and productive team through collaboration, inclusion, and teamwork.
Leads by example and models exceptional customer service.
Develops good working relationships and rapport with customers.
Works directly with customers, especially during busy times or with key customer accounts.
Ensures proper communication between counter sales and warehouse teams that results in timely and accurate orders.
Conducts regular inventory counts of products on store shelves.
Supports accounts receivable activities by following up as requested.
Ensures a safe workplace by following and training subordinates to follow all security, safety, and maintenance protocols.

Required: High school diploma or general education degree (G.E.D.);
3+ years related experience and/or training; or equivalent combination of education and experience.
Experience must include front counter waiting on customers.
Minimum of 1 year working in a lead or supervisory capacity in a wholesale/retail environment, preferably in HVAC/R or related industry.
Experience operating forklift and other warehouse equipment safely and competently.
Experience with OSHA and safety regulations and procedures.
Preferred: Experience using ERP software in a warehouse environment.
Knowledge of HVAC/R wholesale industry, principles, and practices.
Forklift certification required, or willingness to obtain on the job.

Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
Holiday pay – we recognize and pay our employees for 7.5 holidays per year
Employer subsidized medical, dental, and vision plans.
Employer paid life insurance and long-term disability
Voluntary short-term disability, accident and critical illness insurance
24/7 Access to virtual care/telehealth options, and Parental Time Off
Flexible spending accounts (FSA)
$100 wellness reward for completing annual health check-up
Employee Assistance Program (EAP) for you, and your family
Coverage for chiropractic, acupuncture, and massage therapy services
Tuition reimbursement, up to $5,250 per year
Employee referral bonus program – earn up to $4,000 per year
Employee service milestone recognition program
Employee discounts on products & retail discounts
Variety of incentive plans for employees
Bi-weekly pay days on every other Friday
Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

Counter Sales Supervisor

Key skills