Client Engineer

Role Overview

• Demonstrate a relentless passion for the success of our customers
• Lead key initiatives pertaining to customer success
• Act as primary point of contact and technical representative for one or very few assigned customer(s)
• Establish and maintain an active and successful project plan to drive RapidIdentity adoption and success of initiatives within organization.
• Bring customer feature requests, issues, and product information to the appropriate representatives within the company to attain resolution
• Advocate for RapidIdentity products and capabilities and solutions to customer implementation
• Actively engage with customer including frequent communication to several points of contact within customer organizations
• Pursue and assist with integration capabilities with external systems to RapidIdentity products
• Work cross-departmentally to ensure customer needs are communicated and needs are resolved
• Create and maintain a reference environment to ensure customer needs are understood and met
• Utilize expert knowledge of leading technology trends and IAM best practices to advocate internally and influence RapidIdentity’s product roadmap
• Actively consult on architecture and design of RapidIdentity solutions as they pertains to large education environments
• Work with customers on-site as necessary to achieve success

Requirements

• Minimum of 3 years experience successfully deploying or integrating Identity & Access Management solutions in highly complex education IT environments (Preferred)
• Minimum of 3 years proven mastery of RapidIdentity and/or Identity & Access Management technologies including directory services, SSO, MFA, provisioning, and lifecycle management (Required)
• Minimum of 3 years experience working in Customer Service (internal or external) in a technical environment (Preferred)
• Experience with directory services and identity protocols including Active Directory, LDAP, Google Workspace, and Microsoft 365/Entra ID; working knowledge of SAML 2.0, OAuth 2.0, OIDC, and SCIM (Preferred)
• Familiarity with identity lifecycle management concepts including joiner/mover/leaver processes, role-based access control (RBAC), and automated provisioning and deprovisioning; experience with SIS integrations (e.g., PowerSchool, Clever, Infinite Campus) a plus in K-12 environments (Preferred)
• Knowledge of multi-factor authentication (MFA), single sign-on (SSO), and privileged access management (PAM) technologies and best practices (Preferred)
• Working knowledge of relevant compliance and data privacy frameworks applicable to IAM implementations, including FERPA (K-12), and familiarity with security principles such as least-privilege access and separation of duties (Preferred)
• Experience working with REST APIs and comfort with scripting or automation tooling (e.g., PowerShell, Python, or JavaScript) to support integrations, workflow configuration, and action set development (Preferred)
• Familiarity with the broader IAM vendor landscape (e.g., Okta, SailPoint, Microsoft Entra, Ping Identity) to support competitive positioning and customer architecture conversations (Preferred)
• Exceptional Communication Skills
• Exceptional Customer Service Skills
• Ability to teach material effectively
• A balance of tenacity and strategic thinking
• 4 year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered
• Jamf Associate, Tech, Admin, Expert level certifications (Some Combination Preferred)

Tech Stack

• Jamf
• JavaScript
• Python

Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!