Key skills
Communication
About this role
Role Overview
- Improve participant decision-making process by advising participants on plan provisions
- Respond to client-specific inquiries, including telephone and web correspondence
- Contact participants to explain calculations and resolve issues
- Identify solutions to call trends, establish appropriate agent training needs, and deliver training
- Provide feedback and coaching to agents regarding adherence to center metrics and established guidelines
- Assist junior employees by answering questions or taking escalated calls with guidance
- Advocate for participants to coordinate benefits, services, and payments with outside providers and vendors
- Explain participant forms and provide guidance on completion
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
- Strong written and verbal communication skills
- Ability to navigate and work across multiple systems and tools simultaneously
- Attention to detail
- Must be able to successfully complete a background check and drug screening
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
- We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. **Metro Areas: Minneapolis
- MN, Washington, DC, Denver
- CO, Boulder
- CO, Edgewater
- CO, Flagstaff
- AZ.
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time