Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts.
Develop strong relationships with clients within the first 30 to 60 days of their subscription.
Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform.
Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimising data collection through tailored Boolean queries, and resolving data collection challenges.
Construct and manage complex Boolean logic queries and analytics.
Create customised reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more.
Design and deliver personalised training sessions for customers, enabling them to effectively utilise the Radarly platform.
Drive user engagement by developing and executing tailored empowerment plans.
Coordinate and prioritise project tasks, manage timelines, and maintain project plans.
Communicate project status and deliverables effectively with internal and external teams to ensure client success.
Ensure client satisfaction through follow-up, responsiveness, and effective communication.
Track milestones and document client interactions and insights for future reference.

Currently enrolled in university (in any specialisation)
Ability to solve complex problems by breaking them down into logical components
Empathy and the ability to comprehend customer needs, quickly establishing strong relationships
Business acumen and understanding of diverse departmental and industry requirements
Exceptional organisational and project management skills
Passionate about the digital ecosystem, online media, the social web, and big data
Business proficiency in English & French
The ability to legally work in the country of hire is required for this position.

Totalling 6 vacation days for a six-month internship.
Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options.
Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices.
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.

Client Success Specialist, French Speaking

Key skills