Provide exceptional customer service by offering support and education on import and export shipments tailored to meet unique needs.
Address customer inquiries, provide information, and resolve issues efficiently.
Ensure all customer queries are responded to within agreed SLA & quality.
Assist customers with documentation, including bills of lading and shipping instructions.
Provide proactive shipment status updates.
Coordinate with internal teams for resolution and follow-ups.
Promote digital platforms and educate customers on digital tools.
Identify opportunities for upselling value-added services.

University degree and transportation certificate an asset.
Proven experience in a customer service role, preferably at least one year within the shipping, logistics, or transportation industry.
Bilingual is a must
Fluent in written and spoken English and French; additional language skills are a plus.
Excellent verbal and written communication skills, with the ability to effectively communicate complex information in a clear and concise manner.
Strong problem-solving and decision-making abilities, with a customer-focused mindset.
Ability to multitask and prioritize tasks in a demanding environment, while maintaining an elevated level of accuracy and diligence.
Proficiency in using Salesforce software and other relevant tools, an asset.
Exceptional people skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
Flexibility to adapt to changing priorities and work collaboratively in a team environment.
Strong organizational and time management skills, with the ability to meet deadlines and manage multiple customer requests simultaneously

Customer Service Coordinator

Key skills