Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production
Establish design review, security review, and release readiness frameworks for higher-risk technical changes
Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks
Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility
Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization
Partner with engineering leaders to make critical operating rigor consistent without slowing teams down
Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools
Own the incident response program and continuous improvement mechanisms that strengthen resilience over time

8+ years of experience in technical program management, engineering program management, or a similar role in a software or systems environment
Strong understanding of the software development lifecycle, including design review, code review, testing, release management, and production support
Experience driving complex cross-functional technical programs across engineering, product, operations, analytics, and business teams
Proven ability to build operating models, standards, and processes that improve engineering execution without adding unnecessary overhead
Strong experience with dependency management, risk management, launch readiness, and delivery planning for multi-team initiatives
Experience with incident management, on-call models, escalation frameworks, and post-incident review
Experience helping teams adopt AI-enabled workflows with clear guardrails around usage, quality, security, and operational consistency
Strong written communication skills, including technical documentation, runbooks, operating procedures, and executive-ready updates
Comfort working with Jira, Slack, and similar workflow systems to improve delivery visibility, governance, and coordination
Ability to influence across teams, clarify ownership, and drive alignment without direct authority
Strong technical fluency, including the ability to understand software architecture, integration patterns, and code-level implications well enough to work credibly with engineers.

Senior Program Manager, Tech & Insights

Key skills