Community Manager

Role Overview

• Oversee and work with moderators and admins for Paramount IP community channels across Reddit, Discord and Steam. Ensure they are active, welcoming, and aligned with the tone of each franchise
• Utilize Skydance’s community brand voice and implement it naturally within Paramount IP community Reddit, Discord and Steam pages
• Develop and execute community engagement strategies that drive player retention, advocacy, and organic growth
• Create and publish content including updates, patch notes, AMAs, dev posts, and community spotlights
• Assist the social media team on content ideation, production and publishing
• Partner with marketing, production, and development teams to translate game updates into clear, compelling community communications
• Monitor conversations, sentiment, and trends across platforms, providing actionable insights back to internal teams
• Lead and assist in moderation strategy and enforcement, working with volunteer moderators where applicable
• Design and run community activations such as events, contests, and live Q&As
• Support game launches and live service beats with real-time communication and player support coordination
• Work with brand marketing team for community events and activations including Comic-Cons, gaming conferences and entertainment trade shows
• Identify and nurture community leaders, creators, and superfans
• Track and report on KPIs including engagement, growth, sentiment, and player feedback themes
• Work with a can-do mindset, ready to jump on new opportunities and be fast and flexible to get the job done while maintaining acute attention to detail

Requirements

• 3–5+ years of experience managing gaming communities, with direct ownership of Reddit, Discord, and/or Steam hubs
• Deep understanding of platform-specific cultures and best practices (e.g., Reddit authenticity, Discord real-time engagement, Steam community expectations)
• Exceptional written communication skills with the ability to adapt tone across brands and audiences
• Ability to work independently and be an excellent collaborator with a passion for working across diverse groups to brainstorm creative solutions
• Ability to interpret and follow brand guidelines
• Experience working closely with game developers or live service teams
• Strong instincts for community sentiment, crisis management, and player empathy
• Familiarity with moderation tools, bots, and community analytics platforms
• Passion for games and fandom culture, especially in franchise-driven ecosystems