Travel to and coordinate onsite visits with client stakeholders at hospitals, clinics, and beyond
Own, nurture, and expand existing client relationships across client organizations
Drive product adoption and increase patient enrollment efforts across all client organizations
Maintain a high level of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores
Manage client issues and escalations, collaborate with cross-functional teams such as the clinical team, operations, product, and sales as required
Own renewals, upsell,s and support expansion opportunities for all assigned clients
Conduct scheduled Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) as appropriate
Support the Implementation team during client onboarding
Be a key contributor to the early stages of an innovative health tech startup, contributing wherever needed.
Performs other related duties as assigned

7-10+ years working in healthtech managing executive relationships with healthcare organizations
Highly proficient in written/verbal English communication and interpersonal skills to interact with patients, caregivers, and healthcare providers
Analytical skills are required to solve issues
Strong customer service skills, with the ability to identify problems and formulate solutions
Able to take on multiple tasks in a dynamic, fast-paced, and changing team environment
Passion for implementing technology to improve healthcare, and able to quickly learn and use new software and tools
Proven adaptability in a high-volume position, ability to meet deadlines and metrics

Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short
and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Director, Customer Success

Key skills