About this role

Supporting the development and execution of strategic initiatives within a functional area and/or business
Defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in collaboration with stakeholders
Delivering performance management strategies and initiatives for consumer and small business client services
Partnering with stakeholders to strengthen needs assessments, compliant offer delivery and Digital First execution
Translating performance analytics and insights into targeted performance management priorities

5+ years of experience in performance management, project management, or large-scale operations
Ability to translate data into clear and meaningful action plans
Demonstrated ability to influence senior leaders and drive alignment across segments and partner organizations
Ability to lead through ambiguity, build structure from the ground up, and operationalize new performance routines
Strong communication skills with the ability to translate complex topics into clear, actionable guidance
Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.

Industry-leading benefits
Access to paid time off
Resources and support for employees to make a genuine impact and contribute to sustainable growth

Bus Strategy & Initiatives Manager – Client Services Growth Performance

Key skills