Part-Time Account Call Center Representative

Role Overview

• Receive inbound and makes outbound calls to patients/guarantors on account balances
• Advise of remaining account balance(s) and answer any questions
• Identify concerns/objections and determine best course of action
• Negotiate for payment in full or maximum payment arrangements according to policy
• Screen patient/guarantors for insurance, billing or financial aid opportunities
• Respond to patients/guarantors requests and thank them for using OhioHealth services
• Update patient demographic data and establish rapport with patients/guarantors
• Accurately document account, make adjustments or referrals as appropriate
• Maintain quality and productivity requirements

Requirements

• High School or GED (Required)
• Familiarity with computer systems
• Data entry skills
• Excellent interpersonal, communication and negotiations skills
• Ability to quickly build rapport with patients
• Proven organizational skills
• Familiarity with Fair Debt Collections Practices
• Minimum two years customer service or collections experience
• Six months experience in a call center environment.

Benefits

• Health insurance
• Paid time off