Sets strategic technology direction for management and administration of key elements of the enterprise technology infrastructure
Guides, directs, and supervises a technical team responsible for all aspects of data management, database administration, storage management, backup and recovery, performance monitoring and alerting, virtual and physical computing infrastructure, data center management, information security requirements and disaster recovery
Evaluates, selects, and project manages the implementation of complex technical solutions
Reviews and approves all infrastructure architecture designs
Serves at the management level for ITIL change, capacity, availability, service continuity, design, configuration management or other key processes
Drives continuous process improvement by leveraging advanced automation and AI tools

Bachelor's Degree
10+ years of experience in Information Technology demonstrating increased responsibilities
Thorough knowledge of high availability architectures on numerous technical platforms
Solid knowledge of server, database, enterprise storage infrastructure, data center, information security and backup and recovery technologies
Proven knowledge in hardware and software evaluation, performance and capacity management, project planning, project management and leadership
Knowledge of best practices in server administration, data, and storage management, and or data center design, security, and operations
Knowledge of Information Life Cycle methodologies and best practices
Experience with vendor negotiations and establishing strategic relationships with key technology vendors
Ability to direct, supervise and lead diverse staff
Critical thinking and excellent customer service skills
Excellent written and verbal communication skills including the ability to explain technical concepts to non-technical audiences and present proposals to executive leadership
Overall knowledge of desktops, software deployments, virtualization, and process management
Familiarity with cloud technologies (public, private, hybrid)
Experience in budget management including contract negotiations, forecasting, cost/benefit analysis, financial proformas.

IT Infrastructure Manager

Key skills