Performs administration duties for the Identity and Authentication platforms
Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
Creates new ways to solve existing production security issues related to authentication
Evaluates new technologies and processes that enhance authentication capabilities and collaborates with management to enact change
Establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
Delivers technical reports on daily activities
Analyzes and advises on new authentication technologies and program conformance
Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities
Analyzes security scenarios and provides data-driven solutions and recommendations to management
May offer advice and guidance to junior engineers

Bachelor’s degree and four (4) years of experience in Information Security/Technology
Or Associate's degree and eight (8) years of experience in Information Security/Technology
Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)
Experience with cloud-based technologies and environments such as AWS and Azure
Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services
Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript
Ability to articulate complex technical concepts/scenarios to both technical and non-technical audiences
Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms
Financial services experience
Relevant security certifications (e.g. CISSP, CIAM, etc.)
Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS
Strong understanding of SAML, OAUTH, OIDC, and JWT
Strong understanding of TCP/IP network security principles and troubleshooting

Customer Authentication Engineer

Key skills