Own the technical health, stability, and roadmap for ServiceNow HRSD and Moveworks AI Assistant.
Oversee all tiers of engineering support for both platforms, from day-to-day operations to major releases.
Apply deep knowledge of ServiceNow HRSD and Moveworks to guide architecture decisions and platform optimization.
Manage a team of off-shore and near-shore managed services resources that support both platforms.
Lead and develop a team of ~20 engineers (including managers and senior software and solution engineers).
Set and enforce software engineering standards, development processes, and quality benchmarks across the team.
Provide accurate engineering estimates for complex scopes of work tied to Product and Business decisions.
Hire, mentor, and build career paths for your team at all levels.
Partner closely with Platform and Solution Architects and Product teams on requirements, development, testing, and deployment of new solutions.
Align engineering strategy with People and Culture organizational goals and enterprise technology priorities.
Engage executive stakeholders with clear communication on engineering progress, risks, and investment needs.
Identify opportunities to apply AI and modern tooling to improve employee services at scale.

10+ years of experience in software engineering, with 3+ years in a management role leading software and solution engineers.
Proven hands-on proficiency with ServiceNow HR Service Delivery (HRSD); experience building, configuring, or owning HRSD in a production environment.
Experience with Moveworks or comparable AI Assistant platforms deployed in an enterprise context for more than 100,000 employees.
Experience working with off-shore and near-shore managed service resources providing platform support.
Strong background in cloud platforms, DevOps practices, and modern software delivery practices.
Experience leading engineering teams responsible for ITSM or HR technology platforms.
Track record of delivering large-scale, complex initiatives across cross-functional teams.
Strong executive communication and stakeholder engagement skills.
ServiceNow Certified Application Developer (CAD) or Certified HR Implementation Specialist (Preferred).
Experience applying machine learning or AI tools to improve employee services or operational efficiency (Preferred).
Familiarity with enterprise architecture frameworks such as TOGAF (Preferred).
Master's degree in Computer Science, Information Systems, or a related discipline (Preferred).
ITIL v3 or later certification or demonstrated application of ITSM best practices (Preferred).

A bonus and/or long-term incentive units may be provided as part of the compensation package
full range of medical, financial, and/or other benefits, dependent on the level and position offered

Senior Manager, Software Engineering – ServiceNow HRSD

Key skills