Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
Review and validate the BugTrack Excel extract structure
Build a Power BI data model optimized for large datasets
Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
Create filters, drill-downs, and role-based views
Establish refresh logic and data-quality validation steps
Iterate with stakeholders to refine usability and accuracy
Mentor and train DBHDS identified SMEs for long-term maintenance
Create and develop documentation supporting the dashboards

Data Analyst 4

Key skills