Lead the deployment, maintenance, and evolution of all back-office applications, including Financials, Human Resources, Payroll, Procurement and Billing systems.
Drive deep functional improvements in Order-to-Cash (OTC) and Procure-to-Pay (PTP) processes, ensuring systems scale reliably with a rapidly growing business.
Evolve billing capabilities for SaaS subscription and usage-based models, partnering closely with stakeholders to ensure cost-effective scaling and accurate telephony rating.
Lead the integrations team in building robust, scalable connections between SaaS applications using Workato, focusing on automation and seamless data flows.
Partner with HR and Onboarding teams to deliver exceptional employee experiences through "Hire-to-Retire" process optimization and access automation.
Actively influence and contribute to the Five9 AI program, providing both strategic and tactical direction to integrate AI into back-office workflows and productivity tools.
Participate in business planning and shared ownership of key metrics, presenting delivery outcomes and opportunities for improvement in Quarterly Business Reviews (QBRs).
Guide cross-functional teams on SOX-related controls and general IT governance to ensure a secure and compliant environment.
Foster a culture of nurturing and developing talent, growing the capabilities of the team in alignment with the Five9 culture of excellence and collaboration.

8+ years of IT people leadership experience with at least 5+ years specifically managing cloud applications.
Bachelor’s degree in Information Systems, Computer Science, or a related field is required; a graduate degree is a plus.
Strong techno-functional knowledge of NetSuite Financials (General Ledger, AP, AR, Fixed Assets, Multi-Books).
Experience in Billing Operations, specifically within Telecom or SaaS industries involving usage-based and recurring revenue models heavily preferred.
Familiarity with core back-office applications, including financial and spend management systems such as Coupa and Expensify; HRMS platforms such as UltiPro; and payroll systems such as Deel. Experience with LogiSense is a significant plus.
Compliance Knowledge: Familiarity with SOX, PCI, and SSAE 16 standards and their application within IT systems.

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Senior Director, IT Business Applications – Delivery

Key skills