Key skills
Leadership
About this role
Role Overview
- Leads, manages, and oversees underwriting and service operations delivering outsourced insurance solutions on behalf of multiple carrier partners across commercial and personal lines of business
- Provides strategic and operational leadership to underwriting and call center teams with a strong focus on underwriting excellence, profitability, and execution accuracy
- Responsible for managing carrier relationships, operational performance, and financial outcomes, including accountability for P&L performance, underwriting quality, and achievement of contractual service standards
- Ensures consistent, data-driven decision-making aligned with carrier underwriting guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture
- Directs and profitably manages all aspects of underwriting and call center operations to meet established standards
- Develops and maintains positive, professional and constructive relationships with carrier partners
- Leads the underwriting and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals
- Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner
- Develops and enforces underwriting quality control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy
Requirements
- Bachelor’s degree preferred
- Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience
- Current and active 2-20, 4-40 licenses or the ability to obtain such within time frame established by the company
- CPCU, AU, CIC and/or CPIA designations preferred
Benefits
- healthcare benefits (medical, dental and vision, EAP)
- competitive PTO
- 401k match
- parental leave
- HSA contribution match
- paid subscription to the Calm app
- generous external learning and tuition reimbursement benefits