Director, Forward Deployed Engineering

Role Overview

• Lead a High-Performing Team: Recruit, mentor, and develop a global team of Product FDEs, driving technical excellence and career growth at scale.
• Own organizational design, headcount planning, and capacity strategy to ensure the team is resourced to deliver impact across the field.
• Define and monitor key performance indicators — including field intelligence reports, technical gap analyses, product opportunity assessments, and internal AI adoption.
• Coach your team on improvement areas and effectively manage complex engagements.
• Serve as the executive-level technical authority for Agentforce.
• Stay current on platform capabilities and partner with Product & Engineering to ensure the FDE organization has deep expertise in existing and upcoming releases.
• Champion the development of standardized engagement methodologies, technical playbooks, and reusable assets that can be scaled across the full FDE organization.
• Lead your team in assessing R&D opportunities, defining research hypotheses, and identifying opportunities to create new product capabilities and accelerators that strengthen the global platform and apps.
• Act as the voice of the field with Product and Engineering.
• Build and sustain executive-level relationships across a strategic customer portfolio.

Requirements

• Proven Leadership in enterprise software or SaaS environments, with a strong focus on Innovation and Enterprise Architecture in complex environments — including 5+ years in leading and scaling high-performing technical organizations.
• Deep technical understanding of the Salesforce ecosystem, specifically AI / Agentforce architecture and how to optimize it for scale.
• AI fluency across agent configuration, model security, AI governance, LLM integration & agent orchestration with metadata and API based extensibility for Agentforce.
• Experience operationalizing agent lifecycle management, Retrieval-Augmented Generation (RAG) patterns, and trusted execution architectures for Agentforce.
• Working proficiency in one or more programming languages (Python, JavaScript, Apex, or Java); able to engage credibly with engineers and architects without relying on intermediaries.
• Proven ability to diagnose systemic failure patterns — whether product, configuration, or model performance — and translate ambiguous field signals into structured, actionable insights for Product & Engineering.
• Exceptional written and verbal communication skills; able to distill complex technical findings into crisp narratives that resonate with C-suite customers and internal leadership without requiring follow-up.
• Experience leveraging product telemetry, observability data, and field intelligence to identify platform patterns, surface product gaps, and inform R&D prioritization at an organizational level.
• Track record of building and leading teams that thrive in ambiguous, high-stakes environments — instilling a culture of experimentation, fast iteration, and continuous learning across the organization.
• Ability to travel 20–30% to customer sites and company engagements.

Tech Stack

• Java
• JavaScript
• Python

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Professional development opportunities