Serve as the definitive platform authority for a complex, multi-module ServiceNow environment.
Own the technical direction of the platform, advise stakeholders on best practices, and translate business needs into scalable, high-quality solutions.
Operate within agile delivery cycles; contributing to sprint planning, backlog refinement, and iterative delivery with consistent output quality.
Partner with cross-functional teams across time zones, maintaining clear communication and shared accountability for outcomes.
Produce and maintain thorough technical documentation; design decisions, configuration specs, and runbooks; as a non-negotiable delivery standard.
Lead impact analysis prior to all changes and enforce change management discipline across environments.
Support platform upgrades, patch cycles, and health assessments with a proactive, structured approach.
Continuously drive improvements in platform performance, maintainability, and end-user experience.

Bachelor's degree in information systems, Computer Science, or a related field or equivalent professional experience.
5+ years of hands-on ServiceNow consulting, development, and administration experience in professional client or enterprise environments.
Deep proficiency in ServiceNow architecture: tables, forms, data relationships, inheritance, and application scoping.
Strong JavaScript skills applied across Business Rules, Client Scripts, Script Includes, and API integrations.
Front-end development skills for Service Portal: HTML, CSS, and AngularJS widget development.
Solid understanding of CMDB data models, CI relationships, IRE, and Discovery fundamentals.
Experience managing update sets, cloning pipelines, and multi-instance environment strategies.

Senior ServiceNow Developer

Key skills