Your sole focus will be overhauling our existing customer communications, including our CRM, email, SMS, and in-app copy.
You will take our messaging from functional and direct to value-additive and relationship-driven.
You will work closely with our Product, Design, Growth, and Customer Insights team to understand how to build trust, engagement, and as a result, drive long-tail conversion.
You will personally write the email campaigns, draft the in-app tooltips, and talk to drivers on Reddit.
As our brand and voice begins to take shape, you will start taking bigger creative swings to help us stand out online.
Requirements
3+ years of experience in creative marketing with a heavy focus on copywriting (and proven success with email and SMS campaigns)
Experience working with consumer startups.
A portfolio showcasing both your writing and creative craft.
Bachelor's Degree.
Comfortable with discomfort: You’ve weathered fast-growing startups before and can confidently push back on highly analytical, data-first teams to champion the unmeasurable value of a great brand experience.