About this role

Your sole focus will be overhauling our existing customer communications, including our CRM, email, SMS, and in-app copy.
You will take our messaging from functional and direct to value-additive and relationship-driven.
You will work closely with our Product, Design, Growth, and Customer Insights team to understand how to build trust, engagement, and as a result, drive long-tail conversion.
You will personally write the email campaigns, draft the in-app tooltips, and talk to drivers on Reddit.
As our brand and voice begins to take shape, you will start taking bigger creative swings to help us stand out online.

3+ years of experience in creative marketing with a heavy focus on copywriting (and proven success with email and SMS campaigns)
Experience working with consumer startups.
A portfolio showcasing both your writing and creative craft.
Bachelor's Degree.
Comfortable with discomfort: You’ve weathered fast-growing startups before and can confidently push back on highly analytical, data-first teams to champion the unmeasurable value of a great brand experience.

Copywriter

Key skills