Operations Advisor

Role Overview

• Provide operational management of work requests for the Client Service Team, Sales, and Account Management Operations
• Manage assigned service and operational deliverables, including analysis, capture of client intent, and project management
• Meet defined service standards to ensure CST and client satisfaction
• Independently determine direction for resolution of service issues
• Lead special projects as assigned
• Share best practices and assist with peer training

Requirements

• Bachelor's degree preferred
• 3+ years of professional experience
• Experience in health care or PBM industry preferred
• Strong focus on quality, effective communication, and customer service
• Demonstrated ability managing projects utilizing proven project management processes
• Ability to work and build partnerships cross-functionally to proactively communicate and resolve issues with the highest sense of urgency
• Ability to handle analysis from issue identification to solution delivery
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines
• Client facing experience preferred

Benefits

• Medical, vision, and dental insurance
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays