Client Experience Consultant, Middle Markets

Role Overview

• Partner with Middle Market Account Executives to drive retention and growth
• Help clients optimize the value they receive from Cigna's products and services
• Develop and maintain a “Trusted Partner” relationship with Account Executives
• Understand client needs and develop and execute actions to address client issues
• Maintain in-depth knowledge of Cigna products, solutions, and services
• Collaborate with internal partners to deliver on client expectations
• Ensure clear and timely communications aligning with Cigna's strategy

Requirements

• Bachelor’s degree preferred
• Health-related industry experience required
• Product knowledge, sales practices, and account management expertise
• Knowledge of Cigna funding options and benefits structure preferred
• Ability to manage through systems and influence clients and partners
• Salesforce and KnowledgeXchange experience preferred
• Strong proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook
• Excellent oral and written communication skills
• Strong presentation skills
• Demonstrated planning and organizational skills

Benefits

• Health-related benefits including medical, vision, and dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Annual bonus plan