About this role

Lead, coach, and develop a remote and multicultural team of L1/L2 IoT support engineers.
Plan shifts, workload distribution, and handovers to ensure service continuity.
Own and coordinate end-to-end incident resolution, including high-severity and customer-impacting issues.
Monitor queue health, SLA performance, and operational KPIs.
Drive process improvements, automation initiatives, and operational standardization.

Proven experience as Team Lead / NOC Lead / Support Lead in: IoT, Telecom, Connectivity, or complex IT service environments.
Strong background in IoT connectivity (SIM/eSIM), M2M, mobile networks.
Hands-on experience managing 24x7 operations and remote teams.
Solid incident and escalation management experience.
Strong customer-facing and stakeholder communication skills.
Ability to remain calm and structured under pressure.
Fluent in Spanish & English (spoken and written).

Flexible working hours with the option to work remotely (M-Th 8.30 – 17.30 and Fri 8.30 – 15.30)
Own Canteen: Take a break with our breakfast and lunch service, choose from a wide range of menus, salad desk, and sandwich options, all at affordable prices!
Continuous training, coaching, and talent development programs

Team Lead – Customer Support

Key skills