Support the end-to-end change management process, including change requests
Impact analysis documentation
Approvals and tracking
Ensure all changes comply with internal procedures, audit requirements and governance rules
Coordinate change schedules and communications between technical and business teams
Maintain accurate records in change management systems (e.g., ITSM tools)
Support the day-to-day management of business and IT applications
Maintain documentation, inventories and application lifecycle records
Manage risks, dependencies and compliance requirements related to applications
Prepare, organize and maintain: process documents
Approval forms
Evidence for audits and compliance
Ensure accuracy and consistency in reports, spreadsheets and tools
Use AI tools to: automate repetitive administrative tasks
Improve efficiency in documentation and reporting
Support workflow optimization
Work collaboratively with AI agents and automated routines, following established guidelines
Identify simple processes that can be automated and propose improvements

Knowledge of IT change management and/or application support concepts
Experience with: documentation; forms; and operating in process-heavy environments
Familiarity with ITSM tools, ticketing systems or workflow platforms (preferred, not required)
Knowledge of programming languages, AI tools, automation or digital assistants
Strong attention to detail and organizational skills
Comfortable working with policies, procedures and bureaucratic environments
Ability to follow structured processes while seeking efficiency improvements
Good written and verbal communication skills
Willingness to learn and grow in a technology governance environment
Degree in Technology, Information Systems, Business Administration or related fields
Native or fluent English

Meal voucher or food allowance
Flexible benefits (Flash)
Health insurance
Partners for psychological, legal, financial and nutritional support (CLUDE, C4LIFE and ASQ)
Psicologia Viva
Dental coverage
Childcare assistance
Support for children with special needs
Fertility assistance
Extended maternity and paternity leave
Commuter allowance or Home Office allowance (for telework contracts)
Gympass (Wellhub) and TotalPass
Flexible working hours
Life insurance
Partnership club (employee discounts)
Partnership with Sesc
Just dress – no dress code
Birthday day off
Education grant (education incentive program)
PPR (profit-sharing) or bonus – based on achievement of targets and results

IT Governance Analyst – Mid-level

Key skills