Key skills
Communication
About this role
Role Overview
- Search and confirm travel reservations for our corporate clients, using various forms of communication modes, including phones, email and live chat
- Strong understanding of a client travel policy and can consistently provide consultation to the customer
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
- Provide the client with the required industry information, such as low fares, exchange costs, and penalties
- Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
Requirements
- Proven experience as a travel agent, with a minimum of five (5) years’ experience managing domestic and international travel arrangements
- Mid to advanced level skills in GDS Sabre
- Strong verbal and written communication skills in English
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Must have full working rights in AU
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated