Designs and develops new IT voice solutions/capabilities to solve large, complex business problems
Responsible for technical planning, designing, development and modification of new and existing IT voice solution specifications and applications
Includes technical design of content structure, user/process flows and interfaces
Manages large information technology vendors in the technical aspects of designing and developing IT voice solutions

Bachelor's or Master's Degree or equivalent
At least 8+ years relevant experience in IT voice roles
Expert knowledge, experience and certifications for Microsoft Teams Voice is required
Expert knowledge of Call Center solutions is required
Specific knowledge of the Sinch platform is desired
Proficiency and certification in cloud design and architecture (AWS required, Azure and Google Cloud optional)
Ability to communicate and collaborate efficiently with global and diverse teams

IT Network Voice Architect

Key skills