Design, develop, and implement scalable CRM solutions
Deliver high-quality solutions in collaboration with technical and business teams
Hands-on development and coordination across multiple workstreams to ensure successful project outcomes.
Requirements
Experience with Customer Service Workspace with Contact Center (CSW)
Expertise in Customer Insights – Journeys (CI)
Hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros
Experience with CI components such as Real-time marketing journeys, Segments, Email Templates, Compliance profiles, Event Management
Proficiency with Power Platform tools.
Benefits
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.