Hardware Architect

Role Overview

• Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives
• Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal)
• Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM
• Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization
• Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types
• Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal)
• Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems
• Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow
• Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis
• Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility
• Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning
• Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow
• Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives
• Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices
• Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions
• Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions

Requirements

• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
• 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role
• Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module
• Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets
• Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems
• Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal
• Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices
• Strong understanding of ITIL principles, particularly as they apply to asset management
• Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels
• Ability to obtain/maintain secret clearance

Tech Stack

• JavaScript
• ServiceNow

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits