Deploy solutions in the system, performing configurations and parameterizations according to the client’s needs.
Conduct requirements gathering.
Work on automating customer service processes.
Provide user training in the client’s environment.
Negotiate processes, timelines and any necessary adjustments to activities with the client.
Support the definition and updating of project documentation.
Provide post-implementation follow-up with the client.

Serasa Experian is much more than you might imagine. With the purpose of creating a better future by expanding opportunities for people and companies, in Brazil we are more than 4,000 people working across multiple teams and specialties. Here, every skill and diversity complement one another and you can work on what you love. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well‑being.
We are dedicated to being one of the best and most innovative companies to work for in the country, providing outstanding experiences and career opportunities for our people. Our people-first approach is recognized externally through several industry certifications: we have been honored by Great Place To Work™ in 24 countries and hold the international Top Employers certification. We are also recognized as one of the best companies for young professionals and have a 4.6 rating on Glassdoor.

Project Implementation Analyst II

Key skills