Perform work in proofreading according to established policies and procedures
Identify and correct spelling, grammar, and verbiage errors in complex legal documents
Check corrected proofs of legal documents against mark-up for comparison and quality assurance
Detect formatting and compositional errors in documents, work independently or with appropriate colleagues to correct, as required
Oversee proofreading assignments, coordinates workflow or intake of proofreading assignments within team
Troubleshoot more complex requests, along with software or hardware problems
Utilize appropriate logs and/or tracking software for all assigned work
Meet contracted deadlines for accepting, completing, and delivering all work
Communicate with peers, supervisor or client on job or deadline issues
Help foster a proactive environment of continuous service enhancement and relationship building with the client
Handle sensitive and/or confidential documents and information
Perform Quality Assurance on work of others
Train more junior staff members
Assist Document Services or peer teams with document production and preparation, as needed
Complete other tasks and assignments as assigned by management
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner

Highschool diploma or equivalent required.
Higher level education preferred or equivalent work experience
Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
Strong in grammar and composition rules required for editing and proofreading
English, journalism, proofreading experience preferred
Advanced knowledge of MS Word, Excel, and PowerPoint desired
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast-paced, team environment, working both independently and collaboratively.
Strong attention to detail with good organizational skills and emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions that conform to business needs and policy
Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate deadlines and pressure
Must be self-motivated with positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships
Must be able to interact effectively with multi-functional and diverse backgrounds.

Senior Narrative Proofreader – Legal Services

Key skills