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Real-Time Analyst at papernest | JobVerse
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Real-Time Analyst
papernest
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Real-Time Analyst
Barcelona, Catalonia, Spain
Full Time
3 weeks ago
No Sponsorship
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About this role
Role Overview
Ensure operational performance by monitoring live metrics.
Monitor key performance indicators (KPIs) including Service Level (SL), ASA, Queue Backlog, Occupancy and Adherence.
Identify and resolve staffing gaps in real-time.
Act as the central point of contact between Operations, Team Leaders, and BPO vendors.
Rapidly identify and manage technical incidents or sudden demand spikes.
Deliver concise intraday updates on performance vs. targets.
Requirements
Analytical Mastery & Real-Time Agility: You possess a sharp analytical mindset with the ability to monitor live data and detect deviations instantly.
Problem-Solving Under Pressure: You thrive in fast-paced environments.
Expert at managing multiple priorities simultaneously.
Collaborative Mindset: You act as a strategic partner to Operations, Team Leaders, and BPO vendors.
WFM & Tool Proficiency: Comfortable with modern WFM ecosystems (e.g., Deputy, Verint, or NICE).
Advanced Data Handling: Proficient in Google Sheets or Excel (modeling, pivot tables).
Languages: French: bilingual level (C2); English: strong professional working proficiency is a significant plus.
Benefits
Thrive in an international and inclusive environment: everyone has a place at papernest.
Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations.
Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare).
Attractive deals for employees on home insurance and green electricity and gas services.
Medical insurance through Alan or Sanitas with up to 50% coverage by papernest (after 6 months in the company).
Healthy breakfast offered every Friday.
Access to ongoing training tailored to your goals, whether it involves technical, language, or managerial skills.
Numerous opportunities for career development.
Apply Now
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