Interface with end-users, IT teams, and key stakeholders to gather systems requirements for Service Portal, Integration, ITSM, CSM, Scripting, Integration and HRSD
Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
Configure integrations between ServiceNow via REST/SOAP web and other applications
Guide customers through understanding technical solutions to their business requirements
Participate in user acceptance testing of the resulting maps, impact rules, and event management work
Promote your update sets and data across applicable SN environments
Remediate any production incidents that arise related to this scope
Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, Platform, CSM, etc.)
Strong experience in SAM /SAM Pro
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
Deep understanding of the ServiceNow CMDB and all related processes
Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
Ability to create technical design documents and user documentation
A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

We provide official ServiceNow training so you can achieve multiple certifications
Support and guidance on projects
Celebrates diversity and provides equal opportunity
Encourages continued education

Senior Software Engineer – ServiceNow, SAM Pro

Key skills