Responsible for monitoring and supporting all components of desktop technology
Responsible for the operation and maintenance of the hardware and the OS of all Windows-based workstations and servers
Responsible for Infrastructure Support Tickets and as an escalation resource for the Help Desk Analysts
Creates, maintains, and makes ongoing revisions to desktop-related processes, procedures, and documentation on software and hardware deployments, account administration, and helpdesk tasks
Develops and maintains a comprehensive set of Windows workstation and laptop images as well as thin client images to be used throughout all sites
Develops and maintains scripts and utilizes desktop management solutions
Deploys, administers, and performance tunes workstation group policies related to system hardening procedures and policies
Evaluates and recommends technologies that can improve and streamline existing processes
Troubleshoots and provides solutions to hardware and software problems
Installs, upgrades, repairs, and removes hardware and software as necessary
Provides training and mentorship for desktop technicians on technologies of multiple disciplines
Manages VDI images, testing and rollout of new images and application related upgrades or updates
Acts as project lead in large-scale enterprise-wide hardware and software rollout/migration projects.
Plans the analysis, evaluation, testing, implementation, integration, and migration strategy for deployment
Defines and implements complicated technical solutions that satisfy business requirements and align with corporate, project, and budgetary objectives
Leads large, complex projects over long time frames, which may extend 6 to 18 months in length
Monitors and supports application, database, and server backups
Performs monthly application releases, updates and patching
Troubleshoots and provides solutions to hardware and software problems and upgrade computer hardware and software as needed
Maintains server operating systems and functional differences between operating system vendors and versions
Administers, monitors, and maintains system for the Company in all environments
Assists system administration team with server provisioning using VMware virtual machine templates
Supports the planning of and performance of disaster recovery
Assists in projects as assigned by IT management
Complies with policies and procedures as required by compliance standards
Performance tunes and reviews systems as appropriate
Requirements
High School Diploma required
Some college, preferred
Certifications including: Comp TIA A+, Server+, Security+, Network +
Minimum of three years’ experience in a Systems Admin role
Experience in a helpdesk or service desk environment supporting over 500 users
IT administration with Microsoft Windows 10
PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred
Active Directory DNS/DHCP in a multi-site environment
Creation and administration of group policies to adhere to security standards
Role Based Access Control
VMware Horizon VDI, VDEM and AppVolume
General understanding of IP network and routing technologies
Security Standards CIS/DISA, PCI-DSS, SOC, HIPAA
At least one year of experience with Windows 2012R2 or above
Tech Stack
DNS
VMware
Benefits
Medical, Dental, and Vision insurances from premium providers
401K with matching
Company paid Accident and Disability Insurance
Long Term Disability Insurance
EAP, and Travel Assistance
Tuition Reimbursement
Paid Time Off
Wellness Days
Sick Days
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.