Serve as a primary point of contact for clients regarding assessment inquiries through various communication channels including phone, email, and chat.
Effectively troubleshoot and resolve issues related to assessments and provide timely updates to customers.
Provide clear instructions to clients regarding assessment procedures and requirements.
Work with internal teams to escalate issues and ensure a smooth assessment experience for customers.
Maintain accurate records of customer interactions and ensure all issues are logged appropriately in the company's CRM.

Proven customer service experience – Previous work in a customer service role, particularly in assessments or educational support is strongly preferred.
Excellent communication skills – Strong verbal and written communication skills to effectively assist customers.
Strong problem-solving skills – Ability to identify problems and persistently work towards satisfactory resolutions.
Detail-oriented – Demonstrated ability to handle complex processes with accuracy.
Tech-savvy – Proficient with CRM software, assessment platforms, and standard office software suites.

Customer Service Representative – Assessment

Key skills