monitor and respond in a timely manner to incidents and service interruptions logged by the IT Service Center in the service management system
provide functional expertise for assigned project role on implementing Oracle HCM and Taleo and other HR implementations
contribute to the solution design, configuration, integration, testing, training, knowledge-transfer activities, and post-production support requirements
guide the team with best business practices of the functionalities of Oracle HCM, Taleo and other HR solutions
perform service delivery activities following pre-defined processes/procedures including period/quarter/year-end processing, table updates, etc.
execute a variety of tasks in support of acquisition migrations
collaborate with and/or escalate incidents to functional developers/technical analysts when resolution through front-end does not appear evident
identify opportunities to reduce or prevent incidents occurring such as educating/training end-users, or functional/technical changes
log service requests with vendors and coordinate diagnostics, requested actions, and perform testing
plan, prepare and execute functional and system testing, assist in issue resolution; and develop test cases as required
consult business and system analysts on end-user system practices
adhere to Stantec’s Solution Delivery Framework, Incident Management, and Change Management procedures

post-secondary degree in a related field or equivalent experience in relevant business domain
5+ years of related experience
understanding of the functional configuration and system flows that underpin an application to deliver functionality
good understanding of HR and Payroll principles, concepts, and processes
strong customer service orientation
strong verbal and written communication skills with a professional demeanor
strong interpersonal, organizational, time management, problem solving, and analytical skills
understanding of end-user system practices and processes for a particular business domain
strong system troubleshooting skills
understanding of ITIL (IT Infrastructure Library) practices
highly self-motivated and directed
keen attention to detail
experience working in a team-oriented, collaborative environment
limited off hours work required to support period close, year end and systems change activities
demonstrated proficiency with Microsoft Office tools such as Word, Excel, Sharepoint and PowerPoint
understanding internal system flows for a particular application domain
QA testing tools such as Qtest

Functional Analyst, HRMS

Key skills