Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform.
Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients.
Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required
Estimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment
Possess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead
Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
Keep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements.
Maintain and improve Argano’s client care team’s knowledge base
Assist with implementation project work as required
Mentor junior team members
Should be open to work in different shifts (time zones) as needed.

Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices
Experience building, maintaining and troubleshooting Power Automate Flows
Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies
Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
Strong knowledge of dual write and Dynamics 365 integration approaches
Bachelor’s degree in information systems management, Computer Science, or related experience
Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.
Strong analytical and problem-solving skills.
Strong interpersonal and communication skills
Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
Effective multitasker who can work on a variety of issues at the same time

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Senior Technical Consultant, D365 CE

Key skills