Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
Ensure data quality and integrity
Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders and other department heads
Conceive of, develop, plan and prioritize data projects in partnership with CX leadership
Build analytic systems and predictive models to support ongoing and future data needs
Test and evaluate performance of recommended solutions, quantify outcomes and manage tuning cycle for ongoing improvement to systems and models
Experiment with new models and techniques to ensure our solutions grow with us
Align all data projects with organization goals
Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
Facilitate analytical conversations with the business around “the art of the possible using data science”, explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value
Ensure model implementations conform to regulatory requirements and produce clear documentation to support
Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
Undertake personal development to ensure up to date skills and knowledge

Seven (7) years of relevant experience analytical field
required
Seven (7) years of experience in data science
preferred
Advanced knowledge of statistical / data mining methods and applications
Advanced knowledge of statistical and analytical model development
Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc
Advanced knowledge of visualization tools like Power BI, Tableau, Quik, etc.
Master’s Degree in Computational Mathematics, Statistics or related field
preferred
Certified specialist in predictive analytics or other data science related certifications
preferred

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
Tuition Reimbursement benefits (for FT Colleagues)
Professional and Personal Growth Training and development programs available

Senior Data Analyst, Customer Experience

Key skills