Technical Support Engineer – Service
Germany
Full Time
2 weeks ago
No Sponsorship
Key skills
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About this role
Role Overview
- Provide technical support for PV, ESS, EV Charging, and distribution products
- Deliver training for customers, installers and EPC for technical needs
- Coordinate with R&D to solve general problems and plan troubleshooting solutions
- Travel to the site to help customers solve problems or collect data
- Produce reports to enable product failure analysis and risk assessment
Requirements
- Do you have the legal right to work in Germany?
- Degree in electrical engineering
- Relevant certifications for one of the EU countries
- Fluency in English and German
- Willingness to travel up to 50% of your time to provide support across Europe
- Extensive knowledge of the PV and ESS industry and experience with those products
- Fluent Chinese (mandarin)
- Previous experience working in a chinese company
Benefits
- Opportunities for career advancement as we are growing very fast in the EMEA region
- Bonus payment on a fixed schedule every year based on performance
- A multinational team with a diverse and inclusive mindset
- Travel within Europe for training sessions or to attend renewable energy events
- Opportunity to visit our R&D facilities in China