Key skills
LinuxSplunkCommunication
About this role
Role Overview
- Support production applications by managing incidents and service requests
- Utilize ITIL processes for efficient application support
- Collaborate with team members for escalations and incident management
- Conduct bridge calls for critical incidents and releases
Requirements
- 3–5 years of experience in a production application support with a solid understanding of ITIL processes.
- Strong working knowledge of Linux
- Hands-on experience with Splunk and familiarity with various monitoring tools.
- Excellent communication and interpersonal abilities, with proven capability in managing escalations.
- Experience in managing L1/L2 incidents and service requests.
- Proficient in email queue management
- Capable of initiating and managing bridge calls for priority incidents and release activities.
- Basic understanding of servers and web‑based application functionality.
- Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required.
Tech Stack
- Linux
- Splunk