Customer Care Manager, full-time on Fuerteventura or the Canary Islands

Role Overview

• Serve as the central point of contact between internal teams and customers
• Develop long-term customer relationships and maintain them through regular communication
• Identify individual customer needs and ensure lasting satisfaction
• Keep customers informed about new benefits, developments and opportunities for optimization
• Continuously expand the benefits offering and implement innovative bonus models

Requirements

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation
• Empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented working style
• Strong planning and coordination skills
• Business-fluent German and English, both spoken and written

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote work across the Canary Islands
• Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location
• 30 days of vacation
• Permanent contract & private supplementary health insurance
• Above-average salary compared to national standards
• Support with NIE number & administrative procedures and a welcoming on-site team